After being delayed several times, CD Projekt Red finally launched Cyberpunk 2077 last week (December 10), and users playing the game on the base versions of the PlayStation 4 and Xbox One have reported a ton of issues with the game, while users on the PS4 Pro, PS5 and Xbox Series X haven’t experienced the same issues.
On Monday, the Poland-based developers sent out a lengthy apology via their social media pages, saying that they should’ve shown how Cyberpunk 2077 was performing on the PlayStation 4 and Xbox One prior to launch:
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“We would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.”
You can check out their full apology in the photo below.
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— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
During an unscheduled conference call to discuss Cyberpunk 2077’s buggy launch, CD Projekt Red VP of business development Michał Nowakowski talked about why they didn’t decide to delay the game for the fourth time, saying that it wasn’t due to internal pressure to release the game, but rather, because they didn’t look closely enough at the base PlayStation 4 and Xbox One versions. In short, they didn’t realize how buggy the game was.
“I wouldn’t say that we felt any external or internal pressure to launch on the date – other than the normal pressure, which is typical for any release.
“It is more about us looking – as was previously stated – at the PC and next-gen performance rather than current-gen. We definitely did not spend enough time looking at that.
“Next-gen consoles get a completely different version of the game, so it’s not like we could have decided at any point recently to ‘flip the switch’, so to say, and change the old-gen version to the next-gen version and release only on next-gens. As you have noticed, there is no native next-gen release. The game runs on next-gens and takes advantage of how next-gens are performing, but it’s not like we had a next-gen version in our hands and decided to keep it on the shelf.”
On Monday, CD Projekt Red started offering refunds for disappointed players, but some have posted screenshots of conversations with PlayStation Support saying that they’re not eligible for a refund. Of course, the PlayStation Store has had a no-refunds policy for quite some time.
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To help disgruntled users get a refund, CDPR has set up an email address ([email protected]) that’ll be open for the next week. So, if you’re unable to get a refund via the PS Store, you can contact CD Projekt Red directly for assistance.